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Enterprise account type

Overview

Enterprise accounts provide tailored solutions for organizations with complex requirements, offering maximum flexibility in feature selection, account management, and billing options.

  • rayleighconnect™
    Enterprise

    Our premium subscription tier designed specifically for organizations with complex monitoring needs and larger deployments.

    The Enterprise tier is ideal for:
    • Large corporations
    • Multi-site organizations
    • Critical infrastructure providers
    • Educational institutions
    • Government agencies
    who require customized monitoring solutions with flexible feature selection.

Enterprise advantages

Enterprise accounts provide several key advantages over standard accounts:

Feature flexibility

While Standard accounts offer predefined feature sets (Core and Professional tiers), Enterprise accounts allow you to select exactly which features you need:

  • Modular platform features

    Select from all available platform features to build your ideal monitoring solution:

    • Choose only the dashboards you need
    • Select specific data visualization tools
    • Enable only the reporting capabilities you'll use
    • Add specialized modules for your industry

    See our complete features list for all available options.

  • Custom feature packages

    Our solution architects can assemble predefined feature packages for specific use cases:

    • Energy monitoring packages
    • Building management packages
    • Industrial monitoring packages
    • Environmental monitoring packages
    • Custom packages for specialized needs

Points system

By default, Enterprise accounts use a points-based system to determine the number of devices and sensors you can monitor, similar to Standard accounts.

  • Volume discounts

    Enterprise accounts benefit from volume-based pricing:

    • Customized pricing based on deployment size
    • Tiered discount structure for larger deployments
    • Enterprise-grade pricing for organization-wide implementations
    • Flexible point allocation across multiple sites or business units

Alternative billing models

  • Enterprise-scale deployments

    For large-scale implementations with over 1000 gateways, we offer alternative billing models not bound by point limitations:

    • Fixed-price enterprise agreements
    • Unlimited device/sensor models
    • Site-based or region-based billing structures
    • Custom billing arrangements aligned with organizational needs

    Contact our Enterprise sales team to discuss the optimal billing structure for your deployment.

Points allocation

For point-based Enterprise accounts, the system uses the same point allocation system as Standard accounts, with the ability to monitor any combination of devices and sensors within your point allocation.

Custom billing options

Enterprise accounts offer flexible billing arrangements to match your organization's financial requirements:

  • Invoicing flexibility

    • Custom invoice formats and contents
    • Detailed breakdowns by department or cost center
    • Multiple billing addresses
    • Custom purchase order references
    • Electronic invoicing options

  • Payment schedules

    • Annual, semi-annual, or quarterly billing
    • Custom payment terms (30, 60, 90 days)
    • Multi-year agreements with locked-in pricing
    • Optional upfront or deferred payment models
    • Budget-aligned payment timing

Subscription period

Enterprise subscriptions offer maximum flexibility in terms and renewal options:

  • Flexible terms

    • Annual agreements with guaranteed pricing
    • Multi-year options up to 10 years
    • Custom contract periods aligned with fiscal years
    • Negotiated renewal terms
    • Optional auto-renewal provisions

  • Enterprise SLA

    • Guaranteed platform availability
    • Priority support response times
    • Data protection guarantees
    • Performance commitments
    • Customizable service level metrics

Advanced support options

Enterprise accounts include enhanced support capabilities:

  • Dedicated account management

    • Named account manager as your primary point of contact
    • Regular account reviews and optimization recommendations
    • Assistance with platform configuration and expansion
    • Priority escalation of technical issues
    • Strategic planning for platform utilization

  • Premium technical support

    • Extended support options available
    • Priority ticket handling
    • Direct phone support line
    • Remote assistance sessions
    • Regular system health checks

Optional add-on services

Enterprise accounts can be enhanced with professional services:

  • Implementation services

    • System design and architecture planning
    • Custom deployment strategies
    • Data migration assistance
    • Integration with existing systems
    • User training and documentation

  • Advanced analytics

    • Custom reporting development
    • Advanced data analysis services
    • Machine learning model development
    • Predictive maintenance algorithms
    • Energy optimization recommendations

Getting started with Enterprise

Enterprise solutions begin with a consultation to understand your specific requirements:

  1. Contact our Enterprise sales team to schedule a consultation
  2. Work with our solution architects to design your ideal platform configuration
  3. Receive a customized proposal with detailed pricing
  4. Finalize contract terms and implementation timeline
  5. Begin onboarding with our dedicated implementation team

Get in touch

For more information about our Enterprise offerings or to schedule a consultation, please contact our sales team.